跳至内容
TAKE 10% OFF your entire order! Us Discount Code: SHOPE10 at checkout.
TAKE 10% OFF your entire order! Us Discount Code: SHOPE10 at checkout.

Have a Question?

Order Information

To speed checkout and track your order history, create an account by clicking on the "LOGIN" icon on the top right side of the page.

The menu appears across the top of all pages.  The menu identifies the main product categories, if you hover over the category the sub-categories will appear in the drop-down.  Note: If you click the main category all products will be displayed.  If you hover and then click the sub-category the sub-categories will be displayed. 

Select the desired product category and start shopping.  Or, you can use the search function located on the top middle of the page.  To the left of the search box you can select the dropdown to narrow your search. 

Follow the instructions for providing delivery information and selecting a payment method for your purchase. 

We will process your order within 1 to 3 business days.  Processing times may be extended due to holidays and the current COVID situation.

IMPORTANT:  Delivery time is not included in the processing time.  Delivery times are based on availability of the products and can range from 2 days and in some cases up to 90 days after order processing.  However most orders are delivered within 20 days.

Our support team is always happy to guide you at any step.  Simply send us a chat (see chat icon bottom right side of the page) or email us at support@kayakgadgets.com by clicking "?" on the bottom right side of the page.

Please allow 3-5 working days for the tracking number to update.

From the header select "Order Tracking" or from the footer select "Order Lookup", you may also follow the below link.

Order Lookup

Enter your email address, your order number and select "Find Order",

 
Please contact us at the link below or call 1-615-866-6239 if you have any issues.

Need HELP!

Orders may be changed providing the order has not shipped.  If you wish to change your order, please contact us as soon as possible at Change My Order, or call us at 1-615-866-6239.  

NOTE:  This number is used as a personal cell phone and may be answered with a simple "Hello".  

Your satisfaction is our number 1 priority!

We strive to insure your order is quality checked and complete at the time of shipment.  However, some product may be shipped from separate location and may arrive at different times.  If this occurs you will receive separate tracking numbers.  

We are human and oversights do happen from time to time.  We ask for you understanding.

If you only receive part of your whole order please contact us at There's a problem with my order!  You may also call us at 1-615-866-6239.

NOTE:  The contact phone number is also used as a personal cell phone and may be answered with a simple "Hello".

Your order can be cancelled but only if the order has not shipped.  You must contact us to request a cancellation.

Contact Us

1-615-866-6239

If the order has shipped you can return the order in accordance with our refund policy.  

Refund Policy

We offer free shipping.  Under normal circumstances there are no additional shipping charges.  However, some of our suppliers may charge additional shipping charge for additional items.  If this happens you will be notified prior to fulfilling your order.  If you have any question regarding multi item orders, contact us.

Contact Us

Payments

You can select your preferred payment method at checkout.

  • We accept secure payments for domestic customers via Credit Cards, Debit Cards, PayPal or Apple, Google and FaceBook Pay.

Note that additional exchange fees may apply if your currency is other than US dollars.

Shipping

See complete shipping policy here.

  • Shipping destinations:  We currently ship within the United States only.
  • Shipping times:  Shipping times vary depending on location, shipment method and other factors.  Shipping times can range from 2 days and in some cases up to 90 days. However, most orders should be delivered within 20 days from order date.
  • Shipping cost:  Free shipping on all items. Note: if you encounter a shipping charge at check out, please contact us at support@kayakgadgets.com and we will correct our oversight.  
  • Full price will be displayed at checkout. 

Refunds, Returns and Exchanges

See complete refund and return policies here.

Your 100% satisfaction is important to us. We offer a 30-day Return & Exchange Policy:

  • If a product is damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 30-day Return & Exchange Policy, from the day the item is received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email us at support@kayakgadgets.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly encouraged to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When a returned item is received and inspected, the customer receives a confirmation email, notifying the customer of the refund status.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Store Policies

For our complete policy please see the below link:

See complete Privacy Policy here.

For our complete policy please see the below link:

See complete Shipping Policy here.

For our complete policy please see the below link:

See complete Refund Policy here.

For our complete policy please see the below link:

See complete Terms of Service Policy here.

Where do you ship to?

We are currently shipping within the United States only.  Shipments to Hawaii and Alaska may incur additional shipping charges. 

We are currently only shipping within the United States. 

Join our International Shipping Waitlist (ISWL) here.  ISWL


Discounts

Welcome and thank you for visiting our store,

Because we appreciate you business so much we would like to extend a 15% discount for your first purchase.

Use CODE: WELCOME15

THANK YOU FOR YOUR BUSINESS!

Thank you for visiting our store AGAIN!  

We would like to extend a 15% discount to you for being a loyal customer.

Use the CODE: VIP15

THANK YOU!  Enjoy your discount!